Microsoft Announces Dynamics 365, 2024 Release Wave 1

Posted 01.04.2024

Microsoft has announced the launch of Dynamics 365 2024 Release Wave 1, a major update set to transform your business operations. Scheduled to roll out from April through September 2024, this release introduces an array of significant capabilities and the latest innovations designed to boost efficiency, enhance productivity, and improve customer interactions across the Dynamics 365 suite.

Key Highlights of the Release

Sales

The 2024 update enhances Dynamics 365 Sales with advanced AI to deliver timely customer insights, speed up deal closures, and increase productivity. Microsoft Copilot now integrates sales-specific skills, and mobile support in Outlook and Teams is improved.

Customer Service

This release boosts response verification, diagnostic tools, and voice channel functionalities. Enhanced usability allows for more efficient multi-session handling for agents.

Field Service

The update introduces next-gen Copilot capabilities, modernized user experiences, and better vendor management. Integration with Microsoft 365 further streamlines field service operations.

Finance and Supply Chain

Dynamics 365 Finance leverages AI to enhance planning, automate financial processes, and improve tax management. Supply Chain Management focuses on optimizing demand planning and warehouse efficiency.

Project Operations

Usability and scalability improvements are highlighted, with enhancements in project planning, invoicing, and resource management. New mobile features support larger projects and invoices.

Commerce

Advances include improved mobile point-of-sale experiences and enhanced B2B buying and order management processes.

Human Resources

Updates feature better integration with job portals and expanded payroll networks, enhancing recruitment and employee management.

Business Central

Major updates include Copilot-driven reporting, data analysis, workflow automation, and improved development tools.

Customer Insights

Improvements streamline data management and analytics, with AI enhancing marketing strategies and customer engagement.

For a detailed overview and to download the release plans, visit the Dynamics 365 release planner.