Microsoft Announces Dynamics 365 and Microsoft Copilot For Business Functions, Release Wave 2 Plan, 2024

Posted 10.01.2024

The Dynamics 365 2024 Release Wave 2 is now live, delivering a host of innovative updates from October 2024 through March 2025. This release brings substantial enhancements across Dynamics 365 applications, including Sales, Customer Service, Field Service, Finance, and Supply Chain. With a focus on integrating advanced AI capabilities and streamlining business operations, these updates are designed to drive efficiency and provide deeper insights, helping businesses stay ahead in a competitive landscape.

Key Updates

Sales

The latest update integrates advanced generative AI into Dynamics 365 Sales, offering deeper customer insights and faster deal closures. Highlights include a new full-screen Copilot Home and AI-powered lead generation.

Customer Service

Enhancements in Dynamics 365 Customer Service include improved Copilot capabilities for proactive assistance, better data integration, and more efficient multi-session handling.

Field Service

Next-gen Copilot tools and improved vendor management are featured, alongside streamlined operations through Microsoft 365 integration.

Finance and Supply Chain

Dynamics 365 Finance focuses on AI-driven automation and enhanced analytics, while Supply Chain Management improves demand planning and real-time insights.

Project Operations

Usability improvements, mobile enhancements, and AI-assisted project planning and invoicing support larger projects.

Commerce

New features enhance mobile point-of-sale experiences and streamline B2B buying processes.

Human Resources

Better job portal integration and expanded payroll options enhance recruitment and employee management.

Business Central

Major updates include Copilot-driven reporting, data analysis, and development tools.

Customer Insights

Improved data management and AI-driven marketing strategies enhance customer engagement.

Read the full details and updates in the Dynamics 365 release planner.