Field Service
Power BI
Power Automate
Situation
A regional utility provider responsible for water supply and wastewater management faced challenges with aging infrastructure, manual processes, and increasing demands.
The challenge
Reactive Service Operations
Maintenance triggered only after failures.
Manual Coordination
Limited scheduling and inefficient routing.
Limited Asset Monitoring
Minimal insights into asset performance.
The solution
Implemented Dynamics 365 Field Service with Power BI and Power Automate to modernize operations.
Field Service
Real-time scheduling and tracking.
Power BI
Insight-driven dashboards.
Power Automate
Automated workflows.
Key outcomes
- Improved efficiency in field operations
- Better asset reliability via preventive maintenance
- Faster reporting and compliance tracking