Modernizing utility operations with connected field service

Field Service Power BI Power Automate

65%

Faster service response

50%

Reduced downtime

70%

Improved scheduling efficiency

90%

Automation achieved

24/7

Monitoring capability

Situation

A regional utility provider responsible for water supply and wastewater management faced challenges with aging infrastructure, manual processes, and increasing demands.

The challenge

Reactive Service Operations

Maintenance triggered only after failures.

Manual Coordination

Limited scheduling and inefficient routing.

Limited Asset Monitoring

Minimal insights into asset performance.

The solution

Implemented Dynamics 365 Field Service with Power BI and Power Automate to modernize operations.

✓Field Service — Real-time scheduling and tracking.
✓Power BI — Insight-driven dashboards.
✓Power Automate — Automated workflows.

Key outcomes

✓Improved efficiency in field operations
✓Better asset reliability via preventive maintenance
✓Faster reporting and compliance tracking

Company details

CustomerRegional Utility Provider

IndustryUtilities

Products & services used

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