​​Livestock Health Redefined with Streamlined Operations

​​Situation

Animal Health Ireland (AHI), a not-for-profit organization dedicated to improving livestock health and farmer welfare, was facing challenges in managing their extensive programs. As the organization grew, the traditional methods of handling data, communicating with farmers, and managing event registrations became increasingly inefficient. The lack of a centralized, digital platform was creating bottlenecks, resulting in delays, missed communications, and excessive manual effort.

​Challenges

​AHI's challenges were multi-faceted:

Fragmented Data Management:
With data spread across multiple systems and formats, AHI struggled to maintain a unified view of their operations. This made it difficult to track program participants, manage event logistics, and maintain accurate records.

Ineffective Communication:
The manual processes used for sending event notifications and program updates to farmers were time-consuming and error prone. This led to missed opportunities for timely engagement and increased the risk of farmers missing important information.

Cumbersome Registration and Certification Process:
Farmers faced difficulties registering for programs and events, accessing relevant documentation, and obtaining participation certificates. This not only hindered their experience but also placed an additional burden on AHI’s administrative staff.

​Solution

To transform AHI’s operations, we proposed and implemented a comprehensive solution leveraging Microsoft Power Pages and Power Apps, designed to address their specific needs:

Centralized Data Management with a Model-Driven App:
We developed a model-driven app that served as the backbone of AHI's operations. This app allowed AHI to maintain a comprehensive database of farmers, veterinary professionals, program details, events, and more. The centralized platform enabled seamless data management, ensuring that all information was up-to-date and easily accessible by the relevant stakeholders.

Automated Communication and Workflow Integration:
To tackle the communication challenges, we introduced automation through Power Automate, integrated with the model-driven app. This automation streamlined the process of sending event reminders, program updates, and other important notifications to farmers. By automating these tasks, AHI ensured consistent and timely communication without the need for manual intervention.

Empowering Farmers with a Self-Service Portal:
We built a user-friendly Power Pages portal that empowered farmers to take control of their interactions with AHI. Through the portal, farmers could:

• Create and Manage Accounts: Farmers were able to easily create and manage their profiles, ensuring their information was always current.
• Register for Programs and Events: The portal allowed farmers to browse available programs, register for events, and receive confirmation instantly.
• Access Critical Documentation: All relevant program documentation was available for download, ensuring farmers had access to the resources they needed.
• Generate and Download Certificates: After completing a program, farmers could generate and download participation certificates directly from the portal, streamlining the process for both farmers and AHI.

​Benefits/Impacts

​The implementation of these solutions had a profound impact on AHI's operations:

Operational Excellence:
The centralized app reduced the complexity of data management, eliminating redundant processes and improving data accuracy. AHI now had a unified platform where all key information was stored and easily accessible.

Enhanced Engagement Through Automation:
By automating communications, AHI was able to maintain consistent and timely engagement with farmers. This increased participation rates in programs and events and ensured that farmers were always informed and involved.

Improved User Experience:
The self-service portal revolutionized the way farmers interacted with AHI. The ability to manage registrations, access documentation, and download certificates directly from the portal not only enhanced the user experience but also reduced the administrative burden on AHI staff.

Streamlined Administrative Processes:
Automation and centralized data management significantly reduced the workload for AHI’s administrative teams. This allowed them to focus on higher-value tasks, ultimately improving overall productivity.

Outcomes (KPIs)

​The implementation of Power Pages and Power Apps brought about a significant transformation in Animal Health Ireland's operations, enhancing efficiency, data management, and participant engagement.

​Operational Efficiency:
The automation of processes such as registration, reminders, and certificate generation streamlined administrative tasks. This newfound efficiency allowed the organization to focus more on developing and supporting its programs, ultimately improving the overall effectiveness of their operations.

​Improved Data Management:
With a centralized model-driven app, Animal Health Ireland experienced greater accuracy and consistency in data management. This centralization eliminated many of the errors and inconsistencies that had previously hampered program tracking and reporting, leading to smoother and more reliable operations.

​Enhanced Participant Engagement:
The Power Pages platform empowered farmers by providing them with the tools to manage their own participation in various programs. This self-service approach not only increased engagement but also improved satisfaction, as participants could easily access necessary documentation and certificates online.

​Scalability and Future Readiness:
The flexible design of the Power Platform solutions provided Animal Health Ireland with the ability to scale its operations seamlessly. As the organization grows and the demand for its services increases, it is now well-positioned to expand its reach without compromising on quality or efficiency.