Microsoft Dynamics 365 Customer Insights
Ever wondered how your team can work more efficiently while delivering exceptional customer experiences? Microsoft Dynamics 365 Customer Insights is the answer. This powerful platform connects your entire team, enhancing collaboration and efficiency through advanced AI capabilities. Imagine your data experts gaining a 360-degree view of your customers, pinpointing target audiences with the help of Copilot, and eliminating guesswork by layering predictive insights over your data. With built-in analytics, measuring success becomes effortless, allowing your team to refine strategies continuously.
Transforming how you connect with customers is simplified by the platform’s advanced capabilities. The platform streamlines the creation of real-time, event-triggered customer journeys, making it easier than ever to connect with your audience. This capability allows for highly personalized and automated interactions, ensuring that your messaging is relevant and timely. By leveraging these insights, you can enhance engagement, build stronger customer relationships, and achieve a greater impact with every touchpoint.
Capabilities
Discover how Dynamics 365 Customer Insights harnesses data to deliver personalized experiences and actionable insights for deeper customer engagement.
Unified Customer View
It integrates transactional, demographic, and behavioral data with AI-powered identity management for a comprehensive view of customers.
Data Enrichment & Prediction
The platform enriches profiles with diverse data sources and utilizes prebuilt AI models to predict customer intent.
Customer Segmentation
AI recommendations help in building new segments or discovering new audiences, updated continually with real-time data.
Privacy & Consent Management
It includes consent data during the unification process and ensures compliance with privacy and security regulations.
Real-time Journey Orchestration
Enables personalized customer journeys across sales, marketing, and service teams, improving responsiveness and connection.
AI-Powered Insights
Copilot in Customer Insights uses natural language to analyze data, uncovering new insights and facilitating segment creation.
14%
of organizations have achieved a 360-degree view of their customers.
60%
are implementing customer journey orchestration
85%
believe understanding buyer intent is crucial to sales success
53%
don't have proper visibility to understand the customer context
Benefits
Some of the benefits of using Dynamics 365 Customer Insights are:
Pricing
Dynamics 365 Customer Insights offers two plans to suit your business needs and budget:
Consulting services | Fasttrack or Packaged service
As an esteemed Microsoft partner, defacto infotech is committed to helping you unlock the full potential of Dynamics 365 Customer Insights. Our comprehensive range of consulting services includes:
Planning
Begins with an in-depth analysis to understand customer behaviors and preferences, setting the stage for data-driven decision-making.
Implementation
Involves integrating diverse data sources to create a unified customer view, enabling a comprehensive understanding of customer interactions.
Customization
Tailors the analytics and reporting tools to fit specific business needs, ensuring meaningful insights are easily accessible.
Optimization
Enhances customer engagement by leveraging AI and predictive analytics to anticipate customer needs and personalize experiences.
FastTrack
Take advantage of our FastTrack services for a swift and efficient deployment. We'll define the scope and offer expert assistance at a fixed fee, ensuring rapid implementation with industry best practices.
Customer story
Discover inspiring success stories from businesses that have revolutionized their support processes and outcomes with Dynamics 365 Customer Insights.
What's new
Keep up with the latest features and enhancements in Dynamics 365 Customer Insights. Here are some of the recent updates:
Forrester
A Forrester TEI study highlights a staggering 315% ROI when modernizing customer service with Dynamics 365 Customer Insights, emphasizing its significant impact on operational efficiency.
Gartner
As a testament to its excellence, Dynamics 365 Customer Insights is celebrated as a leader in the 2023 Gartner Magic Quadrant for B2B Marketing Automation Platforms.
Related info
Here are some related products and resources that you may find useful:
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