How omnichannel experience is transforming customer service?

Omnichannel experience is transforming customer service in all industries. It is the presence of online portals and centralized data that makes omnichannel support a reality. When customers…

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The Crisis Leaders: de facto suffers zero business impact thanks to top management’s pragmatic approach

Subjects like Crisis Management, to counter global outbreaks such as COVID-19, is rarely taught in formal education. MBA subjects may superficially touch the topic, but…

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de facto CSO Komal Kapoor amongst an illustrious jury for the Channelier FMCG Awards 2020

de facto Infotech and all its employees are honoured and elated to announce that our Chief Strategy Officer Komal Kapoor is amongst an illustrious jury of distinguished professionals for…

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