Microsoft Business Applications Launch Event | New Capabilities for 2021
The launch event was nothing like you have seen before. With the ongoing changes in the post-pandemic business landscape, Microsoft is looking at a more adaptive and resilient future. Discussions around the upcoming capabilities in Microsoft Dynamics 365 and Power Platform raised the bar for several industries. From modernizing the customer experience to eliminating tedious employee work, Microsoft is all geared up to cater to numerous business challenges.
The official kick-off introduced a range of new features ensuring end customers adapt to the ever-growing changes in industries. Peek into the highlights of the event in this article.
What’s next for Microsoft Dynamics 365
Microsoft is digging deeper into a customer-centric approach by building comprehensive customer journeys orchestration capabilities in Dynamics 365 Marketing for real-time engagement. Dynamics 365 marketing will soon talk with a customer insights module that enriches the customer experience and marketing automation to engage customers in real-time across marketing, sales, commerce, and service. Users will witness advanced personalization of customer experiences with the help of AI. The new approach promises:
- Improved customer engagement
- Faster customer loyalty
- Building customer trust
- Higher adoption
As the world prepares for life beyond the pandemic, Microsoft Dynamics is transforming to newer customer engagement levels and experience with modernization, automation, and AI.
For an entire list of the latest capabilities, please review the Dynamics 365 and Power Platform 2021 release wave 1 plans, also check the overviews of the latest capabilities for Dynamics 365, integration with Microsoft Teams, and Power Platform announced at Microsoft Ignite in early March.
What’s new for Microsoft Industry Cloud
Microsoft community previously witnessed and praised the October 2020 launch of Microsoft Cloud for Healthcare which leverages capabilities in M365, Azure, D365, and Power Platform to redefine patient engagement and healthcare operations.
The next course of news involves innovation lined up for Retail and Financial Services. Microsoft Cloud for Manufacturing and Microsoft Cloud for Non-profit are in the roadmap and expected shortly. The foundational element in industry accelerators is Microsoft Power Platform and Dynamics 365, but word has it, Microsoft Teams is bound to play a significant role in improving business collaborations.
Microsoft Cloud for Retail and Microsoft Cloud for Financial Services are also available for preview.
Don’t miss the demonstrations at the Microsoft Business Applications Launch event!
It was an electrifying experience to hear directly from Microsoft leaders, talented engineers, and product experts as they unveil the new applications, features, and functionalities scheduled for 2021. If you haven’t been part of the launch event, then you missed out on some fantastic capabilities, due in 2021 release wave 1 and spotlights on how these features benefit organizations such as Coco-Cola, BNY Mellon, Patagonia, and Rockwell Automation.
If you don’t want to regret missing the event, here is your chance to catch the Microsoft speakers, in-depth product demos and post-pandemic innovation- all under one umbrella. Take a quick walkthrough of the on-demand webinar – Microsoft Biz Apps Launch Event.