Managed IT Services & Support.

De Facto offers planning and architecture content to develop conceptual, logical, and physical designs according to Microsoft’s best practices for configuring Microsoft SharePoint 2016 features, servers, and topologies. Our system designs are based on customer scenarios and are highly reliable, consistently available, and scalable. Our team of subject matter experts help your organization understand your desired features, functionality, business requirements and goals and propose a complete solution.

Enhanced Scheduling

Automatically enhance schedules, manage resources smartly at the time of escalations and boost first-time fix rates. Streamline the dispatch process for field service companies.

Empower your Mobile Workforce

Your mobile workforce gets real-time customer insights and supervision, can use barcode and RFID readers, and mobile apps to process work orders.

Profitable Predictive Services

Switch from break-fix repair model to never-fail service model with Microsoft IoT integration. Automate troubleshooting and remote fixes to avoid unnecessary technician dispatches.

de facto Infotech Growth

Service Management

Optimize your customer satisfaction and accounts for all service revenue

Easily manage and maintain the accuracy of service contracts and installed products across customers and locations with field service management software. Drive faster, more exact billing with better visibility into contract information like terms etc. and help field service teams spot new sales opportunities to drive extra revenue.