Dynamics 365 Customer Service and Customer Portal
Customer self-service has transformed the way companies interact with their customers. These days, companies are blessed to be able to create an environment wherein they can give their customers the power to access information whenever they want and provide 24×7 customer support. Customer engagement is the key to business growth, in terms of sales. Companies can easily boost customer engagement with positive self-service interactions.
With the customer expectations on the peak, Dynamics 365 for Customer Service is the best solution to fulfill them.
So, get started with effortless customer service. Deliver quick, relevant answers to your customers on the device of their choice. With its built-in intelligence, you can easily deliver faster, highly personalized service, adding value to every interaction.
What is a CRM Portal?
Make your information accessible to your customers through a CRM portal, an extension to CRM system. It is the best way to make information accessible to organizations, allowing them to extend business processes to the web, widen their reach, and cut expenses across sales, service, and marketing. Allow your customers, partners, and employees to work with and access information from the company efficiently, anywhere, anytime.
Why use Dynamics 365 CRM Portals for your organization?
Give your customer engagement a much-needed boost, increase productivity with highly accessible information, allow third parties to give input through Dynamics 365 portal, give your customers instant access to information, communicate in a better way, and build lifelong relationships with your customers and partners.
With Dynamics 365 customer service and customer portals, companies can offer a gamut of powerful features, like:
- Customer profile management
- Support case creation, assignment, and resolution
- Knowledgebase articles
- Community forums
- Permission-based access to support documents, videos or other content
- Chat with customer staff anytime
- Support in real-time
Choose De Facto Infotech for Dynamics 365 customer service and customer portal assistance:
De Facto Infotech is a leading player and expertise in Microsoft products. We can help you with two kinds of CRM portals: Adxstudio Portals v7.x and Microsoft CRM Portals v8.x.
Know more about Adxstudio Portals v7.x and Microsoft CRM Portals v8.x.
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You can also read about how De Facto is helping clients with portal solutions:
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