Give your customers ultimate service with a single, omnichannel experience providing end-to-end service. Empower your agents and earn customers for life.
Build lifelong customer bonds
Win Customers' Trust
Address customers' issues instantly with personalized solutions or services.
Equip Agents
Empower agents with the required information to help them offer quick and reliable service.
Embrace Changing Expectations
Predict and respond to customers, businesses, and market demands instantly via an intelligent customer service software application.
Engagement on the Go
Build a connection Anytime, Anywhere
Assist your customers at all times. Give your customers personalized service or solutions be it on their mobile devices or other channels of their choice.
- Achieve consistency and visibility on all channels using a unified platform
- Holistic customer view for deeper insights
- Understand customer history and behavior to deliver personalized service
Customer Self-service and Community Space
Enable Customers to find Answers themselves
Things become easy for customers with our self-service facility and a community space which helps them stay connected with our subject-matter experts. Therefore, customers can switch to assisted support with ease as when required.
- Offers Omni-customer service support
- Give instant service that works well for all mobile operating systems and devices
Well-equipped Agents
Offer a single user interface to your agents to help them succeed
Complete assistance allows agents to solve customers’ issues quickly thus delivering highly personalized and effective solutions. Our service software extracts all customer-related information, even from the systems outside the customer service to table, and empowers agents.
- A visual interface to help agents offer custom or tailormade services
- Easy and quick case management with different levels of assistance
- Machine learning and advanced analytics capabilities for a faster resolution
Unified Information
Deliver instant answers to Agents and Customers
Get and Provide reliable solutions on all channels with a searchable knowledge base. Offer personalized content on the customer portal and measure customer response impact using in-depth analytics.
- Effortless assistance across channels, whenever required
- Get information from social media, service interactions, and experts for effective customer handling
- Learn how your knowledge base works via our rich analytics, thus helping you enhance your knowledge and provide information as per customers’ requirements.
Go smart, Digitally
Stay ahead with our built-in Digital Intelligence Tool
Our customer service software’s built-in digital intelligence enables predictive customer analysis. Its interactive dashboards and data visualization abilities help identify trends, anticipate opportunities, and offer vital insights.
- Fully customizable dashboards to keep you updated about real-time key metrics
- Built-in intelligence for the automatic detection of sentiment and intent on social posts
- Use machine learning to reference relevant content for quick solutions
- The instant insights enables you to detect trending issues
